Terms of Service

Agreement to Terms

By accessing or using the Lighthouse Mentoring website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Description of Services

Lighthouse Mentoring provides professional consulting services, including but not limited to:

• Board Advisory and Governance Consulting
• Executive Coaching
• Organizational Wellbeing Audits
• Strategic Consulting Services

All services are provided on a professional basis in accordance with industry standards and ethical guidelines.

Professional Relationship

The provision of consulting services creates a professional relationship between Lighthouse Mentoring and the client. This relationship is governed by:

• These Terms of Service
• Any separate engagement letter or service agreement
• Applicable professional standards and ethical codes
• Relevant laws and regulations

Engagement Process

Initial Consultation

Initial consultations are provided to discuss potential services and determine fit. These consultations do not create a formal client relationship until a written agreement is executed.

Service Agreements

Formal services require a written engagement letter or service agreement that outlines:

• Scope of services
• Fees and payment terms
• Timeline and deliverables
• Confidentiality obligations
• Termination provisions

Fees and Payment

Fees for services are agreed upon in writing before work commences. Payment terms include:

• Invoicing: Invoices are issued according to agreed schedule
• Payment Terms: Typically 14-30 days from invoice date
• Late Payment: Late payments may incur interest charges
• Expenses: Reasonable expenses may be charged in addition to fees

Confidentiality

We maintain strict confidentiality regarding client information:

• All client information is treated as confidential
• Information is not disclosed without client consent (except as required by law)
• Confidentiality obligations survive termination of the engagement
• Anonymized examples may be used for training or marketing purposes

Intellectual Property

Client Materials

Clients retain ownership of materials they provide to us. We use these materials solely for providing services.

Deliverables

Ownership of work product created during the engagement is typically addressed in the service agreement. Unless otherwise agreed:

• Specific client deliverables belong to the client
• General methodologies and frameworks remain our intellectual property
• We retain the right to use general knowledge and experience gained

Website Content

All content on this website, including text, graphics, logos, and images, is the property of Lighthouse Mentoring and protected by copyright laws.

Professional Standards

Our services are provided in accordance with:

• Institute of Directors (IoD) professional standards
• Royal Society for Public Health (RSPH) ethical guidelines
• Chartered Management Institute (CMI) code of professional conduct
• European Mentoring and Coaching Council (EMCC) standards

Limitation of Liability

To the fullest extent permitted by law:

• Our advice is based on information provided by the client and available at the time
• We are not liable for decisions made by clients based on our advice
• We are not liable for indirect, consequential, or punitive damages
• Our total liability is limited to the fees paid for the specific engagement

Note: Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or matters that cannot be limited by law.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely payment of fees
• Making their own business decisions
• Implementing recommendations appropriately
• Complying with applicable laws and regulations

Termination

By Either Party

Either party may terminate an engagement with written notice as specified in the service agreement, typically:

• 14-30 days' notice for ongoing engagements
• Immediate termination for material breach
• Payment for work completed up to termination date

Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• Confidentiality obligations continue
• We will return or destroy client materials as requested
• We provide work completed to date

Website Use

Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access
• Interfere with the proper working of the website
• Copy, reproduce, or distribute website content without permission

Disclaimer

Website content is for general information purposes only. It does not constitute professional advice. Specific advice should be obtained through a formal engagement.

Indemnification

You agree to indemnify and hold harmless Lighthouse Mentoring from any claims, damages, or expenses arising from:

• Your use of the website
• Your violation of these terms
• Your violation of any rights of another party

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in a service agreement.

Dispute Resolution

In the event of a dispute:

• Parties will first attempt to resolve through good faith negotiation
• Mediation may be pursued before litigation
• Professional indemnity insurance is in place

Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, or other force majeure events.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Service, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Lighthouse Mentoring regarding use of our website and services.

Amendments

We reserve the right to modify these terms at any time. Changes will be effective when posted on the website with an updated "Last updated" date. Continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

Professional Memberships

Craig Fearn is a member of the following professional bodies:

• Institute of Directors (IoD) - Ambassador
• Royal Society for Public Health (RSPH) - Fellow
• Chartered Management Institute (CMI) - Fellow
• European Mentoring and Coaching Council (EMCC) - Professional Coach

Note: These Terms of Service provide a general framework. Specific engagements are governed by detailed service agreements that take precedence over these general terms where they differ.